Your data, in plain language
What we gather when you browse or buy stationery at kexvyn.com, the reasons we keep it, who else touches it, and the choices that stay in your hands.
01 The information we collect
| Identity & contact | Your name, billing address, shipping address, email address, and telephone number where you provide one. |
|---|---|
| Orders | Order and transaction information relating to what you buy from us. |
| Payment | Payment-related information, handled through the payment providers made available at checkout. |
| Technical | Device, browser, IP address and website usage information. |
| Conversations | What you tell us when you contact customer support. |
| Cookies | Information collected by cookies and similar technologies. |
02 Why we hold it
Fulfilment
To process and fulfil your orders.
Delivery updates
To provide shipping and tracking updates.
After-sales
To handle returns, refunds and customer service requests.
Service messages
To communicate with you about purchases or account activity.
Improvement
To maintain and improve our website and services.
Security
To detect, prevent and investigate fraud, misuse or security incidents.
Compliance
To comply with applicable legal and recordkeeping obligations.
Marketing
To send marketing communications where permitted.
03 Payment information
Payments run through the payment methods and service providers offered at checkout. Complete payment card details may be handled directly by the relevant payment provider rather than stored by us.
04 Cookies and similar technologies
Our website may use cookies and similar technologies to keep the store working, remember your preferences, understand how the site performs, maintain security and improve the shopping experience.
Your browser settings may allow you to restrict or remove cookies. Bear in mind that some parts of the site will not work properly if necessary cookies are switched off.
05 Who information may be shared with
- Providers that keep the store runningShared where reasonably necessary for our business, including website and e-commerce functionality, payment processing, order fulfilment, and shipping and tracking.
- Providers that keep it safeFraud prevention and security, customer support, and analytics.
- Marketing servicesWhere applicable, providers that help us run marketing.
- Where the law requires itWe may also disclose information when required by applicable law, legal process, regulation, or a valid governmental request.
06 Processing across borders
Our business, our customers, our service providers and our fulfilment partners may operate in different places. Personal information may therefore be processed or stored outside the country or region where you live, subject to applicable legal requirements.
07 How long we keep it
We keep personal information for as long as reasonably necessary for the purposes described here — among them order administration, customer support, fraud prevention, recordkeeping, dispute resolution and legal compliance.
08 How we protect it
We apply reasonable administrative and technical measures intended to protect personal information. That said, no method of electronic transmission or storage can be guaranteed to be completely secure.
09 Your rights and choices
Depending on where you live, you may have rights over your personal information, including the right to request access, correction, deletion, or another legally available option.
To submit a privacy-related request, write to service@kexvyn.com. We may need to verify your request before acting on it.
10 Children’s privacy
The site is aimed at general retail customers and is not designed to intentionally collect personal information from children in violation of applicable law.
11 Links to other sites
The website may link to third-party websites or services. What they do with your information is governed by their own privacy policies, not this one.
12 Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements. The current version will be posted on this page.
13 Contact and business information
- Brand
- kexvyn™
- Website
- kexvyn.com
- Legal company name
- Chuzhou Yanyuan Trading Co., Ltd.
- Owner
- 柴刚 (Gang Chai)
- Business address
- No. 58, Longya West Road, Longya Subdistrict, Longya District, Chuzhou City, Anhui Province (Xizhai Mending West Garden), S1# Building, Room 202-20 (Cluster Registration)
- Business category
- Stationery
- service@kexvyn.com
- Telephone
- 00852-3329024
- Service hours
- 10:00–17:00 (UTC−7)
kexvyn™ · kexvyn.com · operated by Chuzhou Yanyuan Trading Co., Ltd. · service@kexvyn.com