Paying for your order
A short walkthrough of how checkout, payment authorisation and transaction security work at kexvyn.com — and what to do if a payment misbehaves.
01 How a payment moves through
- Pick your methodThe payment methods available for your order are shown during checkout. What you see can vary by location, device, transaction details or payment provider.
- Review the money firstBefore submitting payment you can check product prices, discounts, shipping charges, taxes where applicable, and the final order total.
- AuthorisationYour order depends on successful authorisation by the payment provider you chose. If authorisation fails, the order may not be completed or fulfilled.
- Security screeningCheckout runs through the e-commerce and payment systems on our website, and payment providers may apply security controls, fraud screening, authentication or other protective measures.
- ConfirmationOnce payment is authorised, your order moves into processing.
02 Keeping transactions safe
Provider-side controls
Security controls applied by the payment provider handling your transaction.
Fraud screening
Screening designed to spot suspicious activity before an order is fulfilled.
Authentication
Additional identity checks where a provider requires them.
Card handling
Complete card details may be handled directly by the payment provider rather than stored by us.
03 If something goes wrong
A payment did not go through
Check the details you entered, then speak to the relevant payment provider if the problem persists. Availability of a method can also depend on your location, device or the transaction itself.
I think I was charged incorrectly
Contact service@kexvyn.com with your order information and we will look into the charge.
Where can I see the full cost?
Product prices, discounts, shipping charges, taxes where applicable and the final order total are all displayed at checkout before you submit payment.
Will my card details be stored?
Complete payment card information may be handled directly by the applicable payment provider rather than stored by us.
04 Who to contact
kexvyn™ · kexvyn.com · service@kexvyn.com · 00852-3329024 · 10:00–17:00 (UTC−7)