Contact Us
Talk to the people who pack your order
Product questions, an update on where your parcel is, a shipping worry, a return request or anything else about the store — it all comes to the same small team, and it all gets a human answer.
01 Who you are writing to
| Brand | kexvyn™ |
|---|---|
| Website | kexvyn.com |
| Legal company name | Chuzhou Yanyuan Trading Co., Ltd. |
| Registered address | No. 58, Longya West Road, Longya Subdistrict, Longya District, Chuzhou City, Anhui Province (Xizhai Mending West Garden), S1# Building, Room 202-20 (Cluster Registration) |
| Business category | Stationery |
| Owner | 柴刚 (Gang Chai) |
| Customer support | service@kexvyn.com |
| Telephone | 00852-3329024 |
| Service hours | Monday–Friday,10:00–17:00 (UTC−7) |
02 The fastest way to reach us
Please contact us before sending any item back. Once a return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return warehouse address.
03 What speeds up an answer
- Your order numberThe reference in your confirmation email. It lets us find the parcel immediately.
- The item in questionName the product and, if several are in one order, which one you mean.
- What happenedA short description of the problem or the question you need answered.
- Photos or video, where relevantEspecially for damaged, defective, incorrect or incomplete items — visuals settle most cases in one exchange.
04 Good to know before you write
When we are here
Service hours run Monday–Friday,10:00–17:00 (UTC−7). Messages arriving outside them are picked up when the next service day opens.
Returns start with an email
Never post an item back on your own — we send the return instructions and warehouse address after your request is approved.
Where we ship
Delivery questions are best sent with your order number, so we can check the carrier record directly.
Our office is not a shop
The registered address is for correspondence only; there is no counter or collection point.
kexvyn™ · kexvyn.com · operated by Chuzhou Yanyuan Trading Co., Ltd. · service@kexvyn.com · 00852-3329024