kexvyn™ is owned and operated by Chuzhou Yanyuan Trading Co., Ltd., registered at No. 58, Longya West Road, Longya Subdistrict, Longya District, Chuzhou City, Anhui Province (Xizhai Mending West Garden), S1# Building, Room 202-20 (Cluster Registration). The owner is 柴刚 (Gang Chai).

Stationery, sold online at kexvyn.com. Our registered address is a company office rather than a shop, so there is no counter to visit.

Email service@kexvyn.com or call 00852-3329024 during service hours, 10:00–17:00 (UTC−7).

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods or unusually high order volume, allow up to 5 business days.

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch. Estimates are not guaranteed arrival dates — actual timing can shift with destination, carrier operations, customs procedures, weather, seasonal volume or other transport conditions.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout, before payment is completed.

Yes. Once your order has been dispatched, available tracking information will normally be provided by email or through the applicable order tracking method.

If tracking has not updated for an extended period, your shipment appears lost, or a delivered package cannot be located after reasonable checks, contact service@kexvyn.com with your order number.

Contact us promptly to request cancellation before fulfilment begins. We make a reasonable effort to honour eligible requests, but cancellation cannot be guaranteed once fulfilment has started. No cancellation fee is charged when an order is successfully canceled before fulfilment.

Eligible products may be returned within 30 calendar days after confirmed delivery. Email service@kexvyn.com with your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

For preference-based returns, customers are generally responsible for return shipping costs. If the problem is ours — a product or fulfilment issue — we will provide an appropriate solution without requiring you to bear additional costs resulting from that error.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

Contact us with your order number and photographs or videos where appropriate. After reviewing the issue, we will provide a reasonable replacement, refund, or return solution depending on the circumstances.

The same route applies — send your order information with supporting photos or video, and we will review it and offer a reasonable replacement, refund or return solution.

Please contact us first. Once a return request has been reviewed and approved, we provide the appropriate return instructions and the return warehouse address.